Reference

Legal Terms for Your Account Access

Everything that governs your account sits on this page: the rules you accept when you open it, how we tell you about changes, and what you can ask us to do with your details.

Plain-English wordingWallet clause in one placebKash, Nagad, RocketChanges posted here

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HOW WE HANDLE IT

Cookies, Login Security and Records

You should know exactly what we hold and why. The details we keep exist to run your account and to prove where money came from and where it went — nothing more. That means your name, date of birth, phone number, the wallet number behind your bKash, Nagad or Rocket transfers, and the reference for each one. It does not mean your wallet PIN, which we never ask for. Below is how that works in practice, how long records stay, and how to ask us to correct or remove something you believe is wrong.

Details we keep Your name, date of birth, phone number, wallet number and the references from bKash, Nagad or Rocket transfers. We do not ask for your wallet PIN, and nobody from our team will request it on a call.

Cookies on this site Session cookies keep you signed in on your phone; a small set remembers your language and region so the page does not reset each visit. Clear them in your browser settings and you simply sign in again.

Keeping your login yours One account, one person. Use a password you do not repeat elsewhere, keep the OTP to yourself, and sign out on shared handsets. Spot a login you do not recognise? Change the password first, then tell support.

How long records stay Records tied to money movement stay for the period the rules in your jurisdiction require; marketing preferences go as soon as you switch them off. Ask support for a copy of what we hold and we confirm the timeline in writing.

What the 4456bd Legal Notice Covers

4456bd Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, you accept the rules on this page as they stand on the day you register. Those rules cover four things: who can hold an account, how money moves through your wallet, what we expect of you while you use the lobby,

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and what you can expect of us in return. Eligibility comes first. We do not accept everyone who lands here — you need to be of legal age in your own jurisdiction, and you need to be in a region where access is permitted. If your
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area is unclear, ask support before you send anything through bKash, Nagad or Rocket, because a deposit from a restricted region cannot simply be reversed. The wallet clause is where most questions start. Your bKash, Nagad or Rocket account has to be in your own name.
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Money from a friend's wallet, or a withdrawal to a number that is not yours, breaks the rule and holds up verification while we check it. We also set out fair-use expectations: one account per person, no automated tools, no shared logins. Break those and we
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can restrict access until the question is settled. Every clause is written to be read on a handset, and the version on this page is always the one that applies.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT

Where to Send Your Legal Request

Legal questions do not go into the general lobby queue. When you open the help panel inside your account and choose the legal category, the ticket reaches the team that actually reads these terms rather than someone working from a script. From there you can ask about eligibility, a name mismatch on the wallet you use for bKash, Nagad or Rocket transfers, a copy of your stored details, or a closure. Write from the email registered to your account and quote your account number, so we can match the request without passing your personal details to a third party.

Team online

Help panel in your account

Open your account, tap the help icon and pick the legal option. If the question is about a transfer, attach the bKash, Nagad or Rocket reference so the team sees the same record you do.

Registered email

Write from the address you signed up with, not a fresh one. State your account number and what you need, so we can match the request to your file without asking you to repeat personal details.

Closure and data requests

Ask in writing and we will confirm what happens to your balance, your linked wallet and your stored details. We answer on the channel you used, so keep the ticket open until that reply lands.

Questions About Our Legal Terms

Most of the messages we get about this page fall into the same handful of questions, so we have answered them here in the order they usually arrive. If yours is about a specific transfer, a name mismatch or a request to change something we hold, send it through the help panel rather than guessing from a general answer — the reply will be tied to your own account file.

Yes. Whether you can open and hold an account depends on your local law and eligible regions, and the rules differ between countries. If your area is unclear, ask support before you deposit through bKash, Nagad or Rocket.

No. One account per person, in your own name, and the wallet behind your bKash, Nagad or Rocket transfers must be registered to you as well. Duplicate accounts get closed and any balance is handled under these same rules.

bKash, Nagad, Rocket, Upay and bank transfer are the rails we work with. The name on the wallet has to match your account name, and a mismatch is the usual reason a withdrawal goes for a second check.

Send the request from your registered email through the help panel and say what you want: a copy of what we hold, a correction, or deletion. We confirm in writing once it has been handled.

We post the updated version on this page, and the date shown tells you which copy applies. Where a change touches your money or how we use your details, we contact you before it takes effect.

Ask in writing. We confirm your balance, settle anything outstanding to your own bKash, Nagad or Rocket wallet, then close the login. Records tied to past transfers are still kept for the period the rules require.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Legal Terms for Your Account Access

Cookies, Login Security and Records

Where to Send Your Legal Request

Help panel in your account

Registered email

Closure and data requests

Questions About Our Legal Terms

01 Does access depend on where I live?

02 Can I keep two accounts?

03 Which wallets can I use?

04 How do I get a copy of my details?

05 What happens when the rules change?

06 How do I close my account?

Legal

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