Taking Your Balance Back To Your Wallet
Cashing out uses the same wallets, with one difference: we pay back to a wallet in your own name, so the details have to match your account. Open the payout screen, choose bKash, Nagad, Rocket or Upay, type the amount and lock it with the one-time code sent to your phone. We check the request against your account history before releasing it,
and the status stays visible the whole time, so you are not guessing. If the wallet details need a second look, support contacts you before anything moves.
- Choose a payout wallet — Select the wallet or bank for the money. The name on it should be the same name registered on your profile.
- Enter the amount — Your balance sits on the same screen, and the form flags a request that is above what is available.
- Confirm with the OTP — A one-time code arrives on your phone. That code is the only way a request moves, so nobody else can push one.
- Track the status — The payout screen keeps your request visible while we check it. If a document is needed, the same screen says which.